Shipping policy

Introduction

By visiting, viewing, or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement. This Agreement outlines the trading Terms and Conditions that govern all transactions conducted through WheelsZone Australia, including but not limited to online, fax, phone, and email orders. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website. The words “we”, “us”, and “The Company” refer to WheelsZone Australia. The words “Customer,” “you,” and “your” refer to registered users, dealers, customers, resellers, associates, suppliers, or general public visitors to our website. We may amend this Agreement at any time at our discretion by posting the amended terms on our site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted.

Governing law

The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the relevant State Government based on the location of the user purchasing the goods. It is important that users comply with the governing laws of their respective jurisdictions when accessing or purchasing from WheelsZone Australia.

Intended Use

All content, including but not limited to text, images, multimedia, advertisements, and downloadable material, published on the website is intended for a worldwide audience. If you access the website outside of Australia, you do so at your own risk, and you must comply with the applicable rules and regulations in your jurisdiction.

WheelsZone Australia recognizes that differing terms and conditions may exist between local (Australian) and international customers.

The general public, regardless of age, may view all publicly available content, and it may be copied for personal use only. Commercial use of the material is strictly prohibited unless prior written consent is obtained from WheelsZone Australia. Registered users can include, but are not limited to, individuals from the general public, employees, or representatives of companies, associations, governments, or other corporate entities.

Disclaimer and Limitation of Liability

All materials provided on the WheelsZone website are offered "as is" and "as available." The company does not guarantee the accuracy, adequacy, or completeness of the content and expressly disclaims liability for any errors, misleading information, or omissions.

To the maximum extent permitted by law, WheelsZone does not make any express, implied, or statutory warranties or representations regarding the content of the website. While the company actively works to combat malicious activities, it does not guarantee the site will always be free from harmful behavior, including but not limited to viruses, hacking, or denial-of-service attacks.

WheelsZone also does not warrant that the website will be accessible at all times, and it disclaims any loss or damages resulting from site unavailability. To the fullest extent allowed by law, the company disclaims liability for any damages, whether direct, indirect, special, incidental, compensatory, or consequential. This includes damages related to lost or misdirected orders, lost profits, lost registrations, lost goodwill, or stolen data.

Handling Time

For products in stock, the warehouse handling time is typically 1 working day. Orders confirmed and paid for before 10:30 am (Melbourne Time) are usually shipped the same day, while others will be shipped the next day. For custom-made products, such as custom forged wheels, delivery time is dependent on the production process. Customers are encouraged to request a quote and an estimated time plan by contacting Info@WheelsZone.com.au.

Shipping in Australia

  • We offer the local freight service to the Australia nation-wide. For the most metro areas the shipping cost will be automatically added and it will be included in the total price at the check out.
  • If you are located in a remote area, our sales team will contact you after reviewing your order to confirm if any additional freight charges apply.

Shipping Period in Australia

All orders are normally shipped via TGE / Australia Post / eParcel / CouriersPlease for local delivery.

Estimated Delivery Time:

  • VIC: 1-2 business days
  • NSW (ACT)/SA: 2-3 business days
  • TAS: 3-5 business days
  • QLD: 3-6 business days
  • WA: 5-8 business days
  • NT: 6-9 business days
  • New Zealand : Depends on air freight or sea freight 

* Please note that we are unable to deliver to PO Boxes, Parcel Collect, or Parcel Lockers addresses. Kindly provide a physical address for successful delivery.

Shipping Overseas/International

  • For any overseas inquiries other than Australia and New Zealand, please contact us for more detail.

Pickup in store

Once you’ve placed your order online, please contact us to book a pickup time.
Make sure to notify us at least 24 hours in advance so we can prepare your order.
After we confirm all the details, we will send you a Pick-up Ticket via email. Please bring your Pick-up Ticket when you come to collect your order.