Refund and Return Policy

1. General Conditions for Returns

• To be eligible for a return or refund, products must meet the following criteria:
•The product must be unopened, unused, undamaged, and in its original condition, including all packaging, tags, manuals, and accessories.
•All returns must be initiated within 14 days of delivery by contacting our support team at Market@Wheelszone.com.au to obtain a Return Merchandise Authorization (BFS) number. Returns without a valid BFS number will not be accepted.
•For defective or incorrect items, customers must report the issue within 7 days of delivery and provide supporting documentation, including:
Clear photos or videos highlighting the defect or error. The order number or proof of purchase.
We reserve the right to refuse returns that do not meet these criteria or are deemed fraudulent or abusive. All returns must be received and inspected by our team before any refund or store credit is processed.

2. Refund Exclusions

The following are non-refundable:
•Original shipping fees.
•A restocking fee of 10% of the product’s purchase price for non-defective returns.
•A bank transaction fee of 2.5% of the product’s purchase price for non-defective returns.
•Customers are responsible for return shipping costs for non-defective items. For defective items, return shipping costs will be covered by us only if the defect is verified by our team. If the defect is not verified, the customer is responsible for all return shipping costs.
•Items returned in a damaged condition due to improper packaging by the customer are not eligible for a refund.
•All fees are non-negotiable and will be deducted from the refund amount upon approval of the return.

3. Refund Options

Upon receipt and inspection of an approved return, we offer the following refund options:

Store Credit

•Store credit is the default refund option for all approved returns.
•To initiate a return for store credit, customers must submit their order number and email address through our return portal and obtain an BFS number.
•Store credit will be issued within 7 business days after the return is received and passes our quality inspection.

Refund to Original Payment Method

•Refunds to the original payment method are available only for defective or incorrect items, as determined by our team.
•Refunds will be processed within 7business days after the return is received and inspected, though processing times may vary due to payment processor delays.
•Partial refunds may be issued for items returned with missing accessories, packaging, or minor damage, at our discretion.

4. Returns and Quality Issues

All returns must be received and inspected by our team to confirm eligibility before any refund or store credit is processed.

4.1International Returns
•International customers are responsible for all return shipping costs, including customs fees and duties. Returns must comply with all other conditions outlined above and require an BFS number.
4.2 Defective or Incorrect Items
•Customers must notify us of defective or incorrect items within 7 days of delivery by contacting Market@Wheelszone.com.au.
•Customers must provide clear evidence (photos or videos) and proof of purchase (order number or receipt).
If the defect or error is verified, we will provide a prepaid return shipping label and process a refund or store credit upon receipt and inspection.
•Returns shipped without an BFS number or to an incorrect address will not be processed.

5.Non-Defective Items (Change of Mind or Other Non-Quality Reasons)

•35-Day Money-Back Guarantee
•Select products are eligible for our 35-Day Money-Back Guarantee, subject to the terms outlined in our separate [Money-Back Guarantee Policy]. 
Eligible returns must be initiated within 35 days of delivery . All returns must be received and inspected to confirm eligibility before processing. 

6. Additional Terms

6.1 Fraudulent or Abusive Returns
We reserve the right to refuse returns or future orders from customers who engage in fraudulent or abusive return practices, including but not limited to repeated returns, false claims of defects, or misuse of our policies.
6.2 Limitation of Liability
We are not responsible for delays in refund processing due to factors beyond our control, including payment processor delays, shipping issues, or incomplete customer documentation. Customers are responsible for ensuring returns are properly packaged and shipped to the correct address.
6.3 Dispute Resolution
Any disputes regarding returns or refunds must be submitted in writing to our email, We will review and respond within 7 business days. Our decision on return eligibility and refund amounts is final.
For any return or refund inquiries, please contact our team at Market@Wheelszone.com.au.