Refund and Return Policy

1. General Conditions for Returns

To be eligible for a return or refund, products must meet the following criteria:

• The product must be unopened, undamaged, and unused.

• All returns must be initiated within 14 days of receiving your order.

• For defective or incorrect items, customers must contact us within 7 days of delivery and provide supporting documentation, including:

• A photo of the item highlighting the issue.

• The order number or proof of purchase.

Note: We reserve the right to refuse a refund if the returned item does not meet the required return criteria.

 

2.  Refund Exclusions

• Shipping fees: Original shipping fees are non-refundable.

• Processing fee: A processing fee may be deducted from your refund.

• Re-stockingfee: A re-stocking and handling fee may be deducted from your refund.

 

Returns for products that do not meet the required return conditions will not be processed. For defective products, the responsibility for the return shipping cost depends on whether the defect is verified by our team.

 

3. Refund Options

Refunds may be issued in the following forms:

Store Credit

• To initiate a return for store credit, customers must submit their order number and email address through our return portal.

• Once the returned product is received and passes our quality check, a store credit will be issued to your account.

Refund to Original Payment Method

• For eligible cases, refunds will be processed back to the original payment method.