WheelsZone Lifetime Technical Support Policy


Last Update: 15 Jan 2025

 

At WheelsZone, we believe in going beyond just providing premium wheels—we aim to deliver an exceptional ownership experience. That’s why we offer Lifetime Technical Support as an exclusive benefit to our customers. While this is not an obligation, we take pride in being available to assist you whenever you need guidance, ensuring your wheels perform at their best for years to come.

 

Policy Terms and Conditions

1. Scope of Technical Support

• WheelsZone’s Lifetime Technical Support covers basic guidance on product specifications, fitment verification, maintenance tips, and general troubleshooting.

• Support is provided exclusively for products purchased directly from WheelsZone and verified through a valid proof of purchase.

• This service is offered as a complimentary benefit and is not a contractual obligation or enforceable entitlement.

2. Support Channels and Availability

• Customers can access technical support through our official communication channels, including email, phone, or live chat, during standard business hours as listed on our website.

• While we strive to respond promptly, response times may vary depending on inquiry complexity and support team availability.

3. Customer Responsibilities

• Customers seeking technical assistance are required to provide accurate and complete information, including:

• Proof of purchase (e.g., order number, invoice).

• Vehicle details, including make, model, year, and any modifications.

• Photos or documentation illustrating the issue, when applicable.

• WheelsZone reserves the right to decline support requests that lack sufficient information or pertain to products not purchased directly from us.

4. Exclusions and Limitations

• This service does not include in-person consultations, on-site inspections, or physical installation assistance.

• WheelsZone’s technical support team provides guidance for reference purposes only and does not assume responsibility for the outcome of customer actions based on the provided advice.

• Issues resulting from misuse, improper installation, aftermarket modifications, or deviations from manufacturer specifications are outside the scope of this support.

5. Disclaimer of Liability

• WheelsZone’s Lifetime Technical Support is provided “as is” without any warranties, express or implied. Customers are solely responsible for ensuring that guidance is implemented correctly and by qualified professionals.

• WheelsZone will not be liable for any direct, indirect, incidental, or consequential damages resulting from reliance on technical support advice, including but not limited to vehicle damage, labor costs, or other associated expenses.

Do you need any techinical support now ?Don't be hestitiate to contact our support team at Market@Wheelszone.com.au.!