Pre-Order Policy

Placing a pre-order with WheelsZone means you’re planning ahead, and we don't take that trust for granted. Locking in stock before it officially lands not only earns you exclusive pricing, but it also means you’re counting on us to keep things transparent, reliable, and smooth from start to finish.

1. Securing Your Allocation Pre-order items are always listed at a special, reduced rate to reward early commitment. The moment your order is confirmed, a specific set from our incoming shipment is officially locked in and reserved just for you. Because initial allocations are strictly managed, availability is always limited.

2. Understanding ETAs & Updates The Estimated Time of Arrival (ETA) displayed on our product pages represents when we expect the shipment to hit our warehouse floor. While we always aim for pinpoint accuracy, these timelines are estimates and can occasionally be swayed by outside factors—such as international shipping bottlenecks, severe weather, port congestion, or custom checks. If anything shifts, we’ll make sure to keep your ETA updated and loop you in with regular progress reports so you’re never left in the dark.

3. Cancellations & Returns Because every pre-order immediately takes a physical set out of our available pool, any cancellation requested before dispatch will incur a 5% administrative fee to cover payment processing and inventory re-allocation costs.

  • Once your order ships, our standard return policy takes over.

  • If a product arrives with a verified manufacturing fault, WheelsZone will cover all return freight and replacement costs.

  • For change-of-mind or non-defective returns, a 12.5% total fee applies (comprising a 10% restocking fee and a 2.5% processing fee), and return shipping remains the customer's responsibility.

4. Pre-Order Price Protection We appreciate customers who pull the trigger early. If an identical product you pre-ordered goes on sale on our website at a lower price before it ships out, you're covered by our Pre-Order Price Protection. Just reach out to request a refund for the price difference.

  • To qualify, the model, specification, and finish must match 100%.

  • This policy excludes accessories, shipping fees, promo bundles, freebies, or clearance items, and is limited to one price adjustment per order.

  • Requests must be submitted while the promotional event is active, and approvals are managed at WheelsZone's discretion to keep things fair for everyone.

Our Commitment We know waiting takes patience, and this policy is built to give you total peace of mind while you wait for your setup to arrive. We care deeply about the hardware we sell, but even more about the trust you place in us.

Got questions about your pre-order, tracking updates, or price adjustments? Drop us a line anytime at info@wheelszone.com.au.