WheelsZone 35-Day Money-Back Guarantee
Last Update: 20 Jan 2025
At WheelsZone, we understand that sometimes you might change your mind after making a purchase—and that’s okay! That’s why we offer a 35-Day Money-Back Guarantee, giving you the flexibility to request a refund within 35 days of receiving your order. Please note, this guarantee applies exclusively to eligible products as outlined in our policy.
Policy Terms and Conditions
1. Eligibility Criteria
•This policy applies exclusively to wheels purchased in new and unused condition. Products that are classified as seconds, refurbished, pre-owned, or clearance items are not eligible for returns under this policy.
•To qualify for a return, the product must be in pristine condition—free from any signs of use, damage, or installation. This includes the absence of scratches, dents, discoloration, or any other physical alterations.
•The product must be returned with all its original packaging materials, including any protective layers, product manuals, labels,attached parts and included accessories. Missing packaging or components may result in the return being rejected or additional fees being applied.
•Any product that has been installed, mounted, or otherwise used will be considered as non-returnable under this policy. Customers are strongly advised to inspect the product thoroughly upon receipt to confirm its suitability before attempting installation or use.
2. Return Process
•Customers must submit a return request for approval via our designated application form within 35 days of receiving the product.
•Upon approval, customers are responsible for arranging and covering the cost of shipping the product to our designated warehouse address.
•Once the returned product is received, we will conduct a thorough inspection to ensure it meets the return requirements.
3. Refund Terms
•Refunds will be processed to the customer’s bank account within 2-5 business days after the return progress is successfully completed.
•The following charges will apply based on the return timeframe:
•Within 14 days: A 12.5% Restocking Fee will be deducted from the refund.
•Between 14-35 days: A 12.5% Restocking Fee and an additional 12.5% Handling Fee will be deducted.
•Beyond 35 days: Returns are not eligible for a refund under this policy.
4. Additional Conditions
•WheelsZone reserves the right to reject returns that fail to meet the eligibility criteria or show signs of damage, misuse, or installation.
•Shipping charges paid at the time of purchase are non-refundable, and WheelsZone will not be liable for any loss or damage incurred during the return shipping process.
•Products that were sold under promotional offers, clearance sales, or custom orders are excluded from this policy unless explicitly stated otherwise at the time of purchase.
•Any disputes related to returns will be resolved under the jurisdiction of the applicable laws in the state of Victoria, Australia.
5. Final Notes
•All return requests must include proof of purchase, the order number, and detailed images of the product’s condition before shipment.
•Customers are encouraged to use traceable shipping methods to ensure safe delivery of the returned product to our warehouse.
Why Choose WheelsZone?
Our 35-Day Money-Back Guarantee is designed to provide peace of mind, flexibility, and assurance that your satisfaction is our priority. By adhering to this policy, we strive to maintain a balance between customer convenience and product integrity.
For more information or to start your return process, please contact our customer support team at Market@WheelsZone.com.au