SHIPPING & PICKUP

Handling Time: 

  • For the products in stock, our warehouse normal handling time is 1 business day.
  • For the orders confirmed and paid before 10:30 am (Melbourne Time), the shipment will be arranged at the same business day, or the shipment will be arranged at the next business day.

Ship in Australia : 

  • We offer the local freight service to the Australia nation-wide. For the most metro areas the shipping cost will be automatically added and it will be included in the total price at the check out.
  • If you are located in a remote area, our sales team will contact you after reviewing your order to confirm if any additional freight charges apply.

Shipping Period in Australia :

All orders are normally shipped via TGE / Australia Post / eParcel / CouriersPlease for local delivery.

Estimated Delivery Time:

  • VIC : 1–2 business days
  • NSW(ACT)/SA : 2–3 business days
  • TAS : 3–5 business days
  • QLD: 3–6 business days
  • WA: 5–8 business days
  • NT: 6–9 business days
  • New Zealand: Depends on air freight or sea freight

* Please note that we are unable to deliver to PO Boxes, Parcel Collect, or Parcel Lockers addresses. Kindly provide a physical address for successful delivery.

Ship Overseas/International :

  • For any overseas inquiries other than Australia and New Zealand, please contact us for more detail.

Pickup in store

  • Location: Pickups are available from our Melbourne warehouse.

  • Processing Time: Please allow a minimum of 2 business days for our team to prepare your order.

  • Wait for Notification: We will notify you via email as soon as your order is ready. This email will include your Pickup Ticket and specific collection instructions.

  • Pickup Ticket: To ensure a smooth collection, please present your Pickup Ticket (digital or printed) to the warehouse staff upon arrival.